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Privacy Policy

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Valerie Timms

This Privacy Policy sets out how Valerie Timms collects and uses information about visitors and users (“you”) when you access or use this website. It also explains the choices you can make about how your information is used.

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In this Privacy Policy, Valerie Timms may be referred to as “we”, “our”, or “us”.

Valerie Timms operates the following website across desktop, mobile, tablet and applications (including any subdomains):

www.valerietimms.com.au

Collectively referred to in this Privacy Policy as the “website”, “site”, “services”, or “platform”.

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1) What personal information do we collect?

We collect certain personal information about visitors and users of our website.

You (or your organisation) may provide personal information when you:

  • Complete a contact or enquiry form

  • Subscribe to a mailing list

  • Book a call, event, or service

  • Communicate with us via email or other channels

 

This information may include (but is not limited to):

  • Device information: such as IP address, operating system, browser type, and system information

  • Web analytics data

  • Usage data: including pages viewed, links clicked, and browsing behaviour

  • Information from third-party sources: such as social media platforms and analytics providers

  • Troubleshooting and support data: including communications sent to us and information related to support enquiries

  • Cookies and similar tracking technologies

  • Information received from third parties (such as Google and Meta/Facebook)

 
2) How we collect your personal information

We collect personal information when you voluntarily provide it to us, including when you:

  • Complete a form on our website

  • Subscribe to communications

  • Submit feedback

  • Send us an email or other communication

 

We may also collect information through cookies and similar tracking technologies. Details about these technologies are outlined in the Use of Cookies and Other Tracking Technologies section below.

 

Our services may include social media features such as “Share” or “Follow” buttons. These features may collect information such as your IP address or the page you are visiting and may set cookies to function correctly. These features are governed by the privacy policies of the relevant third-party providers.

 
3) How we use your personal information

We use personal information primarily to:

  • Provide services and information you request

  • Respond to enquiries

  • Manage bookings, events, and communications

  • Ensure compliance with our website terms

 
Promotional Messages

We may use your personal information to send promotional communications by email or other permitted means.

You may opt out of receiving promotional messages at any time by using the unsubscribe option included in communications or by contacting us directly.

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We take reasonable steps to ensure promotional communications are relevant and proportionate.

 
Service Communications

We may also contact you with important information relating to:

  • Your bookings or services

  • Website or service updates

  • Payment or billing matters

 

You cannot opt out of essential service communications while you remain an active client or user of our services.

 

Other uses may include:

  • Combining information collected from cookies or third parties to improve services and personalise your experience

  • Conducting technical analysis to improve the website

  • Monitoring activity for security, fraud prevention, and compliance

  • Personalising content and communications

  • Meeting legal and regulatory obligations

  • Responding to lawful requests from government or regulatory authorities

  • Conducting surveys, research, and feedback requests

  • Verifying identity where required

4) How long we keep your personal information

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Prevent fraud and abuse

  • Enforce agreements

  • Protect legitimate business interests

When personal information is no longer required, it is securely deleted or anonymised.

If deletion is not immediately possible (for example, due to backup storage), the information will be securely stored and isolated until deletion is feasible.

 
5) How you can access or modify your personal information
You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

To make a request, please contact us using the details in Section 11 below.

 
6) Where we store your information

Valerie Timms is based in Australia, and personal information is generally stored and processed in Australia.

We take reasonable steps to work with service providers that maintain appropriate data security standards.

 

7) Security and protection of your personal information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure.

Security measures include:

  • Secure servers

  • Access controls

  • Encryption where appropriate

  • HTTPS secure website access

While we take reasonable precautions, no method of transmission over the internet is completely secure.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of external sites, and users should review the privacy policies of those websites.

 
8) Sharing of personal information

We may share personal information with trusted third-party service providers where necessary to operate our business, including providers who assist with:

  • Hosting and storage

  • Analytics

  • Customer support

  • Payment processing

These providers are required to handle personal information securely and in accordance with privacy obligations.

9) Links to other websites

Our website may include links to external websites. Once you leave our site, we do not have control over those websites and are not responsible for their privacy practices.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the website indicates acceptance of any changes.

11) Contacting us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:

Email: connect@valerietimms.com.au
Website: www.valerietimms.com.au

12) Users in the European Economic Area (EEA)

If you access our website from the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR).

These rights may include:

  • Access to personal data

  • Correction of inaccurate data

  • Restriction or objection to processing

  • Data portability

  • Deletion of personal data (subject to legal obligations)

  • Withdrawal of consent

Where personal data is transferred outside the EEA, appropriate safeguards will be used in accordance with GDPR requirements.

 

Use of Cookies and Other Tracking Technologies

1) What are cookies and similar technologies?

Cookies are small data files placed on your device when you visit a website. They help websites function efficiently and provide analytics information.

Pixel tags and similar technologies may also be used to track website usage.

For more information about cookies, visit:
http://www.allaboutcookies.org
(Note: this website is external and not controlled by us.)

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2) What information do we collect through cookies?

We may collect non-identifiable information including:

  • Browser type and version

  • Operating system

  • Pages viewed

  • Access times

  • Referring website addresses

  • IP address

3) Managing cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

 

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